Arlo Pro not responsive. Amber light blinks twice when connecting battery. Tried complete reset.

[trikko]

I have the firmware up to date. One of the camera was not responsive so I removed the battery and charged it but still no response. I thought maybe disconnecting it from the base and redo everything again. I did a complete reset and connected all the cameras except this one. The batteries are charged and I used Netgear chargers. When I connect the battery, it will initially have a blue LED and then disappear after that amber light blinks twice. I went through community page and saw similar issues and tried all the methods mention there but still no help. I have tried with all the batteries, the newer ones and with the ones installed on other cameras. 

 I would appreciate your assistance.

[trikko]

I forgot to mention that pressing the sync button on the camera has no response. 

[StephenB]

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@trikko wrote:

I forgot to mention that pressing the sync button on the camera has no response. 

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Those batteries are working fine in the other cameras?  Just not on this one?

[trikko]

Yes they are working Absolutely fine. There is no issue on other camera

[StephenB]

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@trikko wrote:
Yes they are working Absolutely fine. There is no issue on other camera

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If you purchased this less than 12 months ago, then the camera is still covered by the warranty.  So you could contact support and ask for a warranty replacement.  https://www.arlo.com/en-us/support/

Even if you aren't covered by warranty, you still might want to try support next.

[trikko]

Thanks, I will contact the support. 

[jcrain]

Hi there, did you get a response to this issue? I have exactly the same problem and can't find a way to resolve it. Just one out my eight cameras. Cheers, J

[trikko]

I manage to speak to Carlo support team and they were planning to replace the camera but that never happened. I have given ups since customer support is not good.

[jcrain]

Sorry to hear that, thanks for the reply.