Arlo Pro - night vision not working (just black picture)

[dawiz22]

Set up my new Arlo Pro system. On one of the cameras, night vision doesn't seem to be working. The IR LEDs are on / clearly visible, but the picture is pitch black. Even tried that with an IR light from another device - the Arlo Pro doesn't see it, so I'm guessing the IR camera / sensor is either defective or it's not switching on. Anyone else with this issue?

[jguerdat]

It's not normal.  Open a case with support to see if it's fixable (I'd guess not).  You always have the option to swap at the store.

[Boltz]

I had the same problem with night vision, nothing but black picture.  Night vision on, lights working,  I successfully got it to work after I "removed the device" then added back on to the system and re-synched.  It works perfectly now, maybe synching didn't completely work when I initially added on.

[TheCudder]

I had a similiar issue, I just had to disable to pan/zoom feature and it worked right away. Apparently using that feature breaks night vision.

[JamesC]

TheCudder,

Night Vision should with pan and zoom. I have tested pan and zoom with Night Vision and did not experience any issues. Are you still seeing this behavior?

JamesC