Arlo Pro - night vision issue

[Jayvie]

Hello,  

Anyone have any issues with their cameras similar to mine.

During night time use / dark.  Whenever I go to live view, somehow the camera detects motion, after turning off the live view, the camera will activate as if it detected motion, it will then shut off after the set recording time, then it does the same thing all over again.  It continues to do this until I actually turn off that camera and turn it back on after a few minutes.  Day time use is not an issue only in the dark when night vision is used.

Thanks...

[ysu]

Yeah, a lot:

https://community.netgear.com/t5/Arlo-Pro/TRACKING-Night-Vision-False-Alarm-Issues-of-Arlo-Pro/m-p/1...

[Jayvie]

thanks for responding,

are you aware how arlo is handling this issue?  i have 2 out 5 cameras doing this problem.

[ysu]

Contact their support. I am using email support so it moves a bit slowly. Some said phone support is faster.

Emphasize the issue is widely discussed on community and insist on swapping camera via RMA process. They will do it. Very friendly people.