Arlo Pro image/video quality showing washed out colors. See attached file

[Jayfkuul]

After the last firmware update, it seems I have a problem that I have seen others have had, with washed out colors.

Attached are some captures that are clearly eveidnt in what is happening. I've swapped the cameras, just to eliminate a camera problem itself. Yes, the  camera is further away than the other but, I've had the system for almost a year now and this is the first I have had an issue with. What is even stranger is, it comes and goes and I would realy like an answer to this issue.

I've also changed batteries, re-synced cameras to base and powered off the base unit quite a few times here. Brightness is 50%, night vision on and off, makes no difference either. Tried all picture qualities as well,  made no difference.

[Jayfkuul]

Because I cant attach 2 pics under 1 reply, here is the pic after swapping cameras.

[jguerdat]

The first image looks normal. The second one is an image after the camera has sensed low light and reverts to black and white to increase sensitivity for the video.

[Jayfkuul]

The problem is, both pictures are from the same day, an hour apart. 12 and 1pm on a clear sunny day. Hence why I switched cameras with the front and back, to see if this was a camera problem.

[jguerdat]

I haven't seen anything like this before except with hardware problems. Since you've swapped cameras and the same location has the same problem, I would open a case with support:

https://www.arlo.com/en-us/support/contact.aspx

[Jayfkuul]

Emailed support right after this chain, heard NOTHING back from at all. I take it everything thats said about Netgear support is true then. What a shame, guess I'll no longer be recommending their products from here on out.

[JessicaP]

Hi @Jayfkuul,

Let me gather more information from you regarding not hearing back from our support team.

[Jayfkuul]

PM sent.

[Jayfkuul]

Heres a quick gif of video, from said camera after firmware upgrade.

[jguerdat]

Huh. It must be your radiant personality that gets you color because when you leave the scene it goes to B&W.  🙂

I suspect a hardware problem with the camera.

[Jayfkuul]

lol thats my son actually... I swapped cameras and gotten the same results, can't be a camera issue. Check my pics in earlier posts.

[jguerdat]

Follow up with @JessicaP and her offer to start a support case. I guess someone smarter than I is needed to figure this out.

[Bob_B]

FWIW: Over the last week, my Arlo Pro cam has also developed washed out color.

[JessicaP]

Hi @Bob_B,

Try to follow the steps that jguerdat mentioned earlier. If you're still having problems, contact our support team here: Arlo Support