Arlo Pro connectivity issues -- root causes?

[1992]

I bought the single camera Pro model system, tired of the Chinese junk on Ebay.  So before I went and bought another one of those, which are actually CCTV cameras and most do not let the user view remotely via app, I just went ahead and bought the Arlo Pro.  For the money these cost, you would think that they would be rock solid reliable, but my experience with it after the first two days has not been inline with that.  I had a Chinese Wansview camera someone gave me for Christmas, that was an indoor model and could be viewed via app and it gave me no issues, until it got killed by a heavy rain.  The very first camera I had was a Guardzilla, and that thing was awful in the way of connectivity.  It is clearly a knock off of the ArIlo.  

Anyway, my Pro would only stay connected for about 30-45 minutes at a time initially.  I made my first support call, and got the first 'expert', who ran me through the normal routine troubleshooting drills.  All firmware updates were performed when I initally set it up.  I bought and installed a brand new Netgear router as well.  After charging the battery and taking it in and out a few times, I got the connection to stay on - all through the night - and into the morning.  Then, the connection dropped again.  

I made my second and third calls, and the 'expert' on the third call told me that the case required escalation beyond what he can provide for me.  So now, a new camera is on its way.  I removed the battery completely and have had it plugged in to AC power.  And it has not been online all day.  The camera is 35 feet away from the base and the wifi signal is just fine where it is.  

I really feel like the 'experts' have just as much of a clue as the users do, and just throw new replacement cameras at the problems and do not really know how to diagnose the root cause of these issues.  Is Netgear in need of some better quality control, or better support, or what?  What is the root cause of these connection issues?  I searched here first, and found similar threads, but nothing I could really get anything from.  Hoping to hear from some people who have had the same problem and know the reasons why.   

[jguerdat]

First off, your new router has nothing to do with Arlo other than to allow the base to be connected via Ethernet. The cameras and base have their own proprietary connection that you have no control over.

Wait for yoiur new camera. There are occasional issues like this that a different camera will solve.