Arlo Pro cameras gone offline and Doorbell has disappeared from my device list. Tried rebooting.

[Mark-Anderson]

Cameras gone off line and doorbell disappeared from device list. Tried rebooting Base station but to no avail. Arlo pro vms 4330. Bomb 4000 r3 base station firmware 1.15.0.1_3162_d878851

[JessicaP]

Hi Mark-Anderson,

For your cameras going offline, try to remove the battery from your camera and re-insert it again to see if that helps or try to press and release the "Sync" button on your Base station.

And for your Arlo Audio Doorbell not appearing, you might need to try re-adding the Arlo Audio Doorbell again by setting up again.

[Mark-Anderson · Accepted solution]

Hi Jessica. Thanks for your advice. I removed all the devices from the base station and the batteries from the camera earlier and that cured the problem