Arlo|Smart Home Security|Wireless HD Security Cameras
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Arlo Pro camera not showing in friend account

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melanie3kids
Follower
Follower

All four of our camera's have shown for months in my husband's "friend" account and now one of the camera's is missing for him. I can see it and it is synced to the base station. In his friend account, I have the camera checked for him to view and he has access rights. All settings are the same for all four cameras, but only three show. What am I missing? We have logged him in and out of the app numerous times and even restarted his phone. Still nothing. Thank you.

2 REPLIES 2
steve_t
Master Master
Master

Maybe try restarting the base station

jguerdat
Guru Guru
Guru

Also try deselecting the camera in Grant Access, save and reenable it.