Arlo|Smart Home Security|Wireless HD Security Cameras
Arlo Community

Arlo Pro camera names not syncing

Reply
Discussion stats
  • 3 Replies
  • ‎2018-02-25 05:59 PM
  • 2187 Views
  • 1 Like
  • 3 In Conversation
pg_rob
Initiate
Initiate
‎2018-02-25 05:59 PM

I have several camera that I had to set up and grant access to my wife's email account. However, if I change the name of a camera (from the master account) the name change does not get updated on her iPhone. Any clues? Shoudl the names sync to all attached devices (users) or are they local to the user?

Labels:
0 Likes
Reply
Message 1 of 4
2,187
3 REPLIES 3
steve_t
Master Master
Master
‎2018-02-25 08:17 PM

No. Apparently the names don't change by design. They are local to the user. Not sure if she can change them in her app or if you have to untick the box for her to see them and then tick the box again

0 Likes
Reply
Message 2 of 4
2,178
pg_rob
Initiate
Initiate
‎2018-02-26 08:27 AM

Thanks... Not a very good design. I love these cameras but some of the software limitations are frustrating....

Reply
Message 3 of 4
2,158
jguerdat
Guru Guru
Guru
‎2018-02-26 01:02 PM

Some call it a limitation, others may call it good design. You pays your money and you takes your choice.  🙂

0 Likes
Reply
Message 4 of 4
2,147
Discussion stats
  • 3 Replies
  • ‎2018-02-25 05:59 PM
  • 2188 Views
  • 1 Like
  • 3 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.