Arlo|Smart Home Security|Wireless HD Security Cameras
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Arlo Pro base station will not connect to my iPhone

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  • ‎2018-12-09 05:50 AM
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forory
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‎2018-12-09 05:50 AM

Tried for several hours to get the base station to connect to my iPhone - no luck! Green lights on. Tried re-set. Tried everything!!! Also tried contacting "chat line" - also no luck. Just a blank screen.

Will return to Costco for a refund. Looked like a great product. 

 

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jguerdat
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‎2018-12-09 07:49 AM

WHat LEDs are what colors? Did you claim the base first? Is your phone on your WiFi?

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AncientGeek
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‎2018-12-09 07:50 AM
@forory wrote:

Tried for several hours to get the base station to connect to my iPhone - no luck! Green lights on. Tried re-set. Tried everything!!! Also tried contacting "chat line" - also no luck. Just a blank screen.

Will return to Costco for a refund. Looked like a great product. 

 

Can you see it from the browser UI?  Did you add the base station from your iPhone?  iOS version?

 

Also, the base station is a bit of a background device.  Did you try adding a camera after the base station was up with all three green lights on it?

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