Arlo|Smart Home Security|Wireless HD Security Cameras

× Arlo DevOps team is investigating an issue where customers are experiencing login issues. We apologize for this inconvenience and are working to resolve this issue.

× Arlo End of Life Policy Notice
To view Arlo’s new End of Life Policy, click here.

× Urgent: Activate Two-Step Verification
Arlo requires all users to activate two-step verification to continue to access your recordings, devices, and account.
Please enable this feature now. Learn More.

Arlo Community

Join Now Sign in Help

Reply

Tried for several hours to get the base station to connect to my iPhone - no luck! Green lights on. Tried re-set. Tried everything!!! Also tried contacting "chat line" - also no luck. Just a blank screen.

Will return to Costco for a refund. Looked like a great product.

2 REPLIES 2

WHat LEDs are what colors? Did you claim the base first? Is your phone on your WiFi?

@forory wrote:

Tried for several hours to get the base station to connect to my iPhone - no luck! Green lights on. Tried re-set. Tried everything!!! Also tried contacting "chat line" - also no luck. Just a blank screen.

Will return to Costco for a refund. Looked like a great product.

Can you see it from the browser UI? Did you add the base station from your iPhone? iOS version?

Also, the base station is a bit of a background device. Did you try adding a camera after the base station was up with all three green lights on it?

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.