Arlo|Smart Home Security|Wireless HD Security Cameras
× Arlo End of Life Policy Notice
To view Arlo’s new End of Life Policy, click here.

Arlo Pro always freezes, need to restart phone, battery loses charge fast

Reply
Discussion stats
  • 1 Reply
  • 639 Views
  • 0 Likes
  • 2 In Conversation
vmillie1
Follower
Follower

My name is Millie Velazquez and we have purchased 4 of your Arlo Pro cameras I am sorry to say this system sucks, I have an elderly mom at home who has fallen several times, she fell last week and ended up in the hospital for a week, your system always freezes, or it stops working altogether I have to turn my phone off and restart it again, the batteries lose charge after 4 to 5 days, I had to buy extra batteries just to keep them charged and they are not cheap. 

 

Where do you guys get this product from? I go into the library to check it and there are times when I have to reboot my phone again before I can look to see what has happened.  There are times when the camera kicks me out and keeps asking for my password another flaw in the system The product I have had this system for about 6 to 7 months. 

 

How long do these cameras work for before we have to replace them. Please advise what we can do to rectify this issue.

1 REPLY 1
JessicaP
Arlo Employee Retired

Hey vmillie1,

 

I removed your email address and address for security reasons. With the multiple problems you're experiencing with your Arlo Pro, don't hesitate to contact our support team here: Arlo Support.

 

You could also try the following below to see if this can help you further:

  • Log out of the Arlo app, uninstall the app, restart your phone device, and re-install the app to see if that helps. Also try checking on the web client on your computer to see if you're experiencing the same problem.
  • Log out of your account from all devices that you have logged on to. If you want to share your account with multiple people, try using the grant access option: How do I add friends to my Arlo account?
  • To extend your battery life on your Arlo Pro camera, read this article: How can I extend my Arlo camera's battery life?