Arlo Pro Won’t sync and light doesn’t blink

[Meghan74]

Hi,
I have an Arlo Pro that has worked in the past, however after I charged the battery it said it needed to update firmware. It wouldn’t update so I removed the device thinking I would be able to sync it again and now it won’t. Sync light doesn’t blink. Seems like it is not responding at all since no lights are blinking, etc. Please help
Thanks!

[jguerdat]

Try plugging it in to see if it's the battery. Swap batteries around between cameras.

[Meghan74]

I plugged it in and switched battery, still no response.

[jguerdat]

Potentially a bad camera. Open a case with support:

https://www.arlo.com/en-us/support/contact.aspx