Arlo|Smart Home Security|Wireless HD Security Cameras|NETGEAR
Discussion stats
  • 5 replies
  • 251 views
  • 2 kudos
  • 4 in conversation
Top Contributors
Caught on Arlo Video Contest
Share Video

Share Your Video!
Caught something cool on Arlo? Share it with the Arlo Community.

Post a video
Reply
Aspirant

Arlo Pro Video Will Not Play On Iphone

My Arlo Pro will not play video on my Iphone. It will play on my computer (windows) but not Iphone. I have 2 other cameras that are older Arlo's (not Arlo Pro) but have no problem with them. I tried re-setting camera on the base station, but still same problem. I've had my Arlo Pro for almost a year with no problem.

Model: VMC4030 | Arlo Pro Wire-Free Camera
Message 1 of 6
Luminary

Arlo Pro Video Will Not Play On Iphone

Are you using the app?
Video will not play from website on iphone due to use of flash.

Are you getting some type of error message?

Message 2 of 6
Master

Arlo Pro Video Will Not Play On Iphone

If you are using the Iphone XS series of phone then there was previously an issue relating to video playback. This was resolved by updating the phone to the latest version of IOS.

Message 3 of 6
Aspirant

Re: Arlo Pro video will not play on Iphone

Yes, I'm using the app. I rebooted the base station a few hours ago and now its working fine. A couple of days ago, I re-sync'd my camera and rebooted the base station, but it still wouldn't play. This has been going on for over a week. I appreciate your input and assistance.

Message 4 of 6
Aspirant

Re: Arlo Pro video will not play on Iphone

Still having problems playing video. All I get is the first frame of the video. Most of the videos take up to 48 hours before I can view them or upload. I am using Apple iPhone 5S. Only have problems with Arlo pro. Two older Arlos are no problem.
Message 5 of 6
Arlo Moderator

Re: Arlo Pro video will not play on Iphone

@ddougl7502

 

Have you contacted customer support regarding this issue? I have provided the link for you below.

 

Arlo Tech Support

Message 6 of 6