Arlo|Smart Home Security|Wireless HD Security Cameras
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Arlo Pro (VMS4130) Not Recording. But receiving alerts when motion is detected.

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Melig264
Aspirant
Aspirant

My Arlo camera is experiencing an issue of not recording video to the library.  It is detecting motion & sending me alerts but when i go to look at the recording there is nothing there.

 

Please help!

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Melig264
Aspirant
Aspirant

Thank you for your suggestion but unfortunately it was not the issue.

My issue was finally resolved by deleting everything & reinstalling after 3 days of frustration. 

View solution in original post

2 REPLIES 2
JessicaP
Arlo Employee Retired

Hi Melig264,

 

Make sure when you're checking your videos from your library that you don't have any filters on.

 

If you're using custom mode, try testing using the default "Armed" mode to see if you're receiving any recordings after you get notified that your camera detected motion.

Melig264
Aspirant
Aspirant

Thank you for your suggestion but unfortunately it was not the issue.

My issue was finally resolved by deleting everything & reinstalling after 3 days of frustration.