Arlo Pro VMB4000 three LED base station. Base station will not connect to the internet.

[PegLeg54]

Recently my base station went offline for no apparent reason - in the middle of the night.  I tried all of the troubleshooting steps suggested by Arlo but couldn't get things fixed.  The power and the camera lights were green but the internet one was not lit up.  I tried the factory reset and all that did was change the camera light to amber.  The power light remains green. The internet light remains unlit.  Before the reset I disconnected all hardware (2 cameras).

I am connected directly to my router - one sitting on top of each other. Using the the ethernet cable to connect the base station to my lap top doesn't work (generate an internet connection) but the same ethernet cable will operate a connection when simply plugged into my laptop and a signal booster. Can it be the ethernet cable? What else could be the issue please? 

Any suggestions? Thanks

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  Arlo

  Pro Base Station Three-LED VMB4000

  Base StationsPro

[Enterprise_J]

I have the same issue. Tried different, ethernet cables and plugged a different ethernet device into my router and it worked so I know it’s not my router. I even bought a new base station and I had the same results. The light in the middle will not illuminate it does not detect the Internet connection. So frustrating. Arlo just does not want to admit it screwed something up with an update. It needs to correct its firmware and send out a new update to it. Space stations to fix this problem. I have Comcast and it’s just not communicating with the base station. 

[Edinburgh_lad1]

@Enterprise_J did you not read all the responses and especially the one from brookeN? If you had, you'd have known that there is an issue for some users.

[Enterprise_J]

Thanks for absolutely nothing and no useful information.