Arlo|Smart Home Security|Wireless HD Security Cameras

Arlo Pro Stopped Recording For 10hrs Then Started Recording Again?

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Tutor
Tutor

I have an Arlo pro with 2 cameras and today I noticed that it stopped recording activity for 10hrs and then just started to record again I was wondering if anyone has had this issue and why this occurred. 

Model: VMC4030 | Arlo Pro Wire-Free Camera
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Arlo Moderator
Arlo Moderator

Zander545,

 

Did your camera appear offline, or was there missing recordings of an event that occurred? 

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Tutor
Tutor

No it didn’t go off line it seemed to not detect anything for ten hours I went onto my app to check on all the activity for the day and there was 10hrs with no motion detected. I know your prolly thinking there was no activity but I live on a very busy street and I usually get a minimum of 400 plus notifacations every day so this was very unusual. I’m hoping someone might know why this might of happened. 

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Arlo Moderator
Arlo Moderator

Zander545,

 

Has this issue happened since the last occurrence? Was this on both cameras or just one? Have you rebooted your base station & remove/re-insert the batteries? 

There is a chance the internet had a hiccup, or there is interference happening within the area causing a disconnect.

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Tutor
Tutor
Both cameras were affected and this has never happened before and since that day hasn’t happened again I haven’t pulled batteries or rebooted the base station cause it hasn’t happened again and hope it doesn’t 10hrs is a long time to be down especially for security reasons. Fingers crossed it doesn’t happen again. The cameras never disconnected from what I know for I never had to reconnect them I’ve had a camera disconnect before and have had to take one down pull the battery and reconnect it just found it strange they didn’t record for such a long period for like I’ve mentioned before I get roughly 400 plug recordings a day. Thanks for the input.