Arlo Pro: Pan and Zoom setting results in black picture

[mkoerwitz]

So I'm thinking that this isn't a camera issue, but more than likely a camera positioning issue with reference to the base station.  Just seeing if anyone else out there has experienced this.

On the camera I have facing my driveway (camera mounted on roof awning) I am trying to use the Pan and Zoom feature to narrow in on what the camera sees.  When I do this however, all video recorded or viewed live is black.  Can't see a thing, but audio is recorded.

When I revert back to the standard settings, the video is fine.

Again, this isn't a camera issue, as I have used other cameras (tested pan and zoom prior to moving) and when I put them in the driveway location (same symptoms)

Has anyone else experienced this?  Thank You

[jguerdat]

This has been previously reported here and to support. It's a known issue but another open case wouldn't hurt.

[mkoerwitz]

Thanks for the quick reply.
I was on with support earlier so I believe I have an open ticket.
Do you know if there is a way to set a "boundary" for motion detection or is the only option to reduce the sensitivity?

[jguerdat]

Pan and zoom only affects what's recorded. It has nothing to do with the detection zone. The sensitivity setting can be useful but the first thing to do is che k your camera position and angle. Minimize the view and make sure motion is across the FOV, not directly at the camera.