Arlo|Smart Home Security|Wireless HD Security Cameras
Arlo Community

Arlo Pro H8 version stopped working

Reply
Discussion stats
  • 2 Replies
  • ‎2023-03-07 06:41 AM
  • 944 Views
  • 0 Likes
  • 3 In Conversation
Kkj23
Follower
Follower
‎2023-03-07 06:41 AM

The EOL policy states that these Arlo pro models would be good until July 2023. Also spent all this money on these cameras and they just completely take away the free service.   They completely quit working last night 3-06-23.

Labels:
0 Likes
Reply
Message 1 of 3
944
2 REPLIES 2
jguerdat
Guru Guru
Guru
‎2023-03-07 06:53 AM

Reread the latest documents about EOL as well as the threads on this here - the free 7 day plan is going nowhere and remains available for legacy device owners.

 

https://kb.arlo.com/000063018/Arlo-Legacy-Cameras-End-of-Life

 

https://downloads.arlo.com/images/PDFs/EOL_Policy/Arlo_End-of-Life-Policy-2022.pdf

0 Likes
Reply
Message 2 of 3
940
DannyBearAgain
Master
Master
‎2023-03-07 04:47 PM

Can you describe what is not working?

 

Have you checked the camera battery?

 

What are the Base station LEDs showing?

 

Is the app mode set as disarmed?

0 Likes
Reply
Message 3 of 3
923
Discussion stats
  • 2 Replies
  • ‎2023-03-07 06:41 AM
  • 945 Views
  • 0 Likes
  • 3 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.