Arlo Pro Does resetting base Station remove all devices

[AmberDoll94]

Hey there. We have leased out our Arlo Pro Camera and base station out and we are picking it up on Monday. I cant guarantee that the person who currently has it will in fact disconnect themselves from the device so is there anyway that we can do it so that I can remove all devices by resetting the base station it self? As it's going into a work office and no one wants this person being able to access the footage.

Thanks

[jguerdat]

The base station MUST be removed from the existing account. You can't do it by resetting. If you're stuck, try opening a case with support here:

https://www.arlo.com/en-us/support/contact.aspx