Arlo|Smart Home Security|Wireless HD Security Cameras

Arlo Pro (Connection Timed Out)

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Aspirant
Aspirant

I utilize two Arlo cameras; both WERE working well. Cameras are monitored on a android smart phone and a tab 4 tablet.
Since I unpluged and repluged the base station.
or coincidentally the tablet will display an alert saying, "The connection to the (front door) camera has timed out". This camera monitored on my phone is working well but on the tablet the display will partially gray out and the above alert is displayed. I can tap the X in the upper right corner of the tablet display and the camera view will display normally for a few minutes then revert back the alert again.
Both cameras are plugged into an outlet therefore not on battery power.
Please tell me what I should do to correct this issue.

Model: VMC4030 | Arlo Pro Wire-Free Camera
5 REPLIES 5
Streak2
Master Master
Master

I would just re-install the app on your tablet.

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Aspirant
Aspirant

Thank you for your suggestion. I completely deleted the app and reinstalled but unfortunately it did not correct the problem. Any other ideas will be appreciated.

Streak2
Master Master
Master

Remove (batteries out and power supply disconnected) and reapply power to the cameras and restart the base.

 

 

JoeCymru
Virtuoso
Virtuoso

In addition, I would do a soft reset on the Tab 4.

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Aspirant
Aspirant

Thanks a great deal. Not sure how to do a soft reset but I'll try to find out. This issue is really bugging me. Thanks again.