Arlo Pro - Can't get one of 4 camaras to detect motion and record

[BurgMan]

My system came with 4 wireless camaras that I set up a couple of weeks ago.  Everything was great until a few days ago when one of the camaras stopped recording any video.  Its the camara to our garage so I know there is lots of motion.  I've checked the mode and its set to record if motion is detected.  I can click LIVE and it shows me an up to date picture so I know the camara is functioning. Any assistance would be greatly appreciated.

[TomMac]

ARM the camera...then on the Live View screen, check the running man...  it should be BLACK which means active.

If not black,no motion record will occur.

If it is black, I would use remove device for the camera and then bring back as if new ( resync ) ...this will re-build the defaults for the mode.

[BurgMan]

Thanks for the tip but it didn't work.  the running man was black.  I removed the camara and re-synched it but it still won't caputre video. 

Has anyone used the Arlo Support line at 1-877-235-7693?  The information that came with my purchase only includes this website for troubleshooting. I searched for Arlo support and the above number came up. I called it and the rep I talked to wanted me to go to Fastsupport.com  From their he wanted me to type in my key so he could take over my computer and fix my camara.  I didn't feel comfortable in giving me control of my computer so I declined.  Its an HTTPS site so its secure, but does anyone know if it's legit? 

Or if there is another possible solution to getting my 4th camara to start recording video again that would be outstanding.

Thx

[jguerdat]

Stop googling for support - it's right here. That number is bogus. Use the Contact Support link at the bottom here and then again on the new page. @DawnM, @JamesC, this number should be investigated by legal.

[JamesC]

BurgMan,

Are you using the default "Armed" mode or a custom mode? Were you able to contact support via the link jguerdat suggested: http://www.arlo.com/en-us/support/contact.aspx

Please let us know if you need further assistance,

JamesC

[bluesdude]

I am having the same issue with one of my 3 Arlo Pro cameras. Before I go any further, I am going to try the things suggested. I will try and report back with my resuts.One question, where do you Arm the device?

[brh]

@bluesdude

You select Armed in the Mode screen. This will arm all the cameras so if you only want to arm certain cameras you must create custom Modes and Rules for each camera. Bear in mind that only one mode can be active at one time.

Brian