Arlo Pro Camera (VMC4030) upgrade offers?

[Ragingseaturtle]

My cameras are end of life and the quality of the picture is starting to show. On the end of life page it states if you on boarded before January 1 2023 you are eligible for upgrade offers yet there is no way to receive this. Is there anyway to still get a offer to upgrade?

[ShayneS]

@Ragingseaturtle 

I reached out to the appropriate team and someone will be contacting you as soon as possible to assist with the offer listed in the KB. 

[StephenB]

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@Ragingseaturtle wrote:

On the end of life page it states if you on boarded before January 1 2023 you are eligible for upgrade offers yet there is no way to receive this.

Can you post a link to the page where you are seeing this?

Arlo did offer some discounts to ease the transition, but they expired long ago.

[Ragingseaturtle]

https://kb.arlo.com/000063018/End-of-Life-for-Arlo-Legacy-Cameras-and-Arlo-Services

Under "what devices will be moved to EOL"

[StephenB]

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@Ragingseaturtle wrote:

https://kb.arlo.com/000063018/End-of-Life-for-Arlo-Legacy-Cameras-and-Arlo-Services

Under "what devices will be moved to EOL"

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@JamesC:  Does this note still apply:

Note: US customers who onboarded an Arlo Wire-Free Camera (VMC3030) or Arlo Pro Camera (VMC4030) before January 1, 2023 are eligible for upgrade offers.

If it does, how would you get the offer???

[Ragingseaturtle]

That is why I am asking here. There is no way to chat a human being or a representative from Arlo at all. I tried for about an hour this morning and got nowhere. It does not make sense and why should I upgrade and continue to give my money to Arlo if they won't help a loyal customer. 

[StephenB]

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@Ragingseaturtle wrote:

There is no way to chat a human being or a representative from Arlo at all. 

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The mods all work for Arlo, and I tagged one of them for you.  He likely will reply here.

If you have a subscription, you can alternatively get phone support.  

Note that Arlo hasn't offered free cloud storage on new camera models since 2018.  So you will need a subscription to get cloud storage if you upgrade the cameras.

[Ragingseaturtle]

Ah I could not see the tag, thank you. I understand I will have to pay now but I would like to stick with Arlo at least if I can afford it so we can keep everything the same. Thanks for all the replies I'll wait their response 

[ShayneS]

Hi @Ragingseaturtle 

Let me look into this and I will report back as soon as I have more info.

[ShayneS]

@Ragingseaturtle 

I reached out to the appropriate team and someone will be contacting you as soon as possible to assist with the offer listed in the KB.