Arlo|Smart Home Security|Wireless HD Security Cameras

Arlo Pro Camera Offline

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dobbsy Aspirant
Aspirant
Hi everyone.

The last couple of days one of my arlo camera is showing as offline, it’s powered via usb and has power to it.

I removed it via the app and re-paired earlier today and was showing as working again but I’ve just check and it’s offline again.

Is there a factory reset I can perform or should I order a new camera ?

Thanks
Model: VMB4500 | Arlo Pro/Pro2 Base Station
Guru StephenB Guru
Guru

How far is it from the base station?

 

Does it come back on line if you restart the base station?

dobbsy Aspirant
Aspirant
Thanks for the reply,

No won’t come back on after restarting the cameras and base station. It’s been ok for about a year and all of a sudden started playing up.

The base station is about 18 meters away on the same floor
Guru StephenB Guru
Guru

Can you move it closer (as a test) and see if it's a range problem?

dobbsy Aspirant
Aspirant
Thanks for the reply,

Will give it go tomorrow night, just strange it’s suddenly stopped again, is there a factory reset option on the arlo pro cameras ?
szabi510 Aspirant
Aspirant
Hi,
did you solve it?

Thanks
dobbsy Aspirant
Aspirant

Hi

 

All sorted now, I move the base station and no change, I removed the camera and re-assigned it worked for about 5 minutes then stopped again. So swapped it with another camera and now use the flaky one in my garage powered via battery rather than USB,

 

Thanks Guys