Arlo|Smart Home Security|Wireless HD Security Cameras
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Quondam
Initiate
Initiate

The camera does not recognize a fully charged battery. I can even use it to recharge a battery which will then work perfectly in a different camera. I have four cameras and five batteries. Three cameras and all five batteries work perfectly. I have tried resetting the base station; it made no difference.  What now?

6 REPLIES 6
TomMac
Guru Guru
Guru

What is the battery reading ?   Are you only charging it in the cam or do you also have a charge tube ?

 

Even with the bad read, does the camera last as long as the others?

May end up being a bad camera and if less than a year, warranty issue, contact Support

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Quondam
Initiate
Initiate

The battery reads 0%. Batteries that read 100% when placed in another camera read 0% in this one. 

 

No, it doesn’t work because it insists that its battery is dead and needs charging.

TomMac
Guru Guru
Guru

Sounds like a bad camera

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Fco_o
Aspirant
Aspirant

I'm having the same issue with one of my new cammeras.

How did you finally solve this?

Thanks in advance for your help.

 

knattinger
Aspirant
Aspirant

Same here, no solution yet.

ShayneS
Arlo Moderator
Arlo Moderator

knattinger, Fco_o,

 

Are you having the exact same symptoms as the OP? What trouble shooting steps have you performed so far?