Arlo Pro Base Offline
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I made it down to these few items on the 'My Arlo base station is offline; how can I troubleshoot it??'
How do I:
Check your router’s DHCP settings and client list???????
Ensure that DHCP is enabled and that router's DCHP client list supplied an IP address to the base station (if it did, the base station appears in the client list.) For more information, see your router documentation??????
Check the router's security settings and firmware to ensure that no changes were made since the last time it successfully connected???????
You might want to temporarily lower the security settings on the router or temporarily place the base station in the DMZ to rule out any firewall restrictions????? If you make these changes, power cycle your base station as described in Step 3.
Check to make sure that ports 443 and 80 are open on your router??????? I have a Netgear router and they aren't labeled.
What is Power Cycle??? Turning the power off???
My Arlo Pro base is offline, as are the cameras, and I didn't realize I needed a computer engineering degree for the above steps. This is supposed to be a plug and play device for the most part.
- Related Labels:
-
Troubleshooting
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Power cycle is simple... turn the base off and then on using the power button...it fixes most/many problems.
As to ports, they are almost always open except at your work places or similar... home they allow internet transfers so are usu on by default.
The IP addres given to the base is dynamic or automatic... tho you can check on the addresses given by looking into your router
To be honest, it is mostly plug and play... there are always a few problems now and then as the computer setups can vary so much from one to another.
Morse is faster than texting!
--------------------------------------
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
And note that the color of the Internet LED on the base tells almost all. Off is a problem. Amber means it's connected to the router but not the Internet. Green means everything is ok.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
okay, thanks for the info.
all 3 lights are green
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I did step 4:
Power cycle your base station.
Unplug the power adapter from the outlet, wait one minute, and reconnect the power adapter to the outlet. The base station takes one to two minutes to start. When the Power LED and Internet LED light solid green, your base station is connected to the Internet. If the Internet LED is amber, continue troubleshooting.
I have 3 green lights, however, the base station and 4 cameras remain offline.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
What are you using to see this - the app or a browser? Try the other as well as a different browser. Might also be worth restarting your phone and checking again.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
When the phone appp wouldnt show connection, I tried the laptop. So both.
Of course, when you log into one, the other logs you out.
Both show to have base and cameras offline.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I suspect you'll need to reset the system. Remove all devices in Settings, My Devices. Wait for the base to show green LEDs for power and Internet. Use the Add Device button on the Devices tab to add the base and then sync the cameras again. Be sure to only briefly press the base sync button - don't hold it.
Did that work?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Just to clarify, are you saying to do the fatory reset? Pushing in the reset button with a pin, etc?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Prob... that's what I would do
Morse is faster than texting!
--------------------------------------
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
After several attempts, reset finally worked.
Also, these instructions from Netgear Arlo need to be revised:
- Click or tap New System Setup
There is no such button that is called New System Setup.
Thanks for the help. Appreciate it.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
That's because you're not setting up a new system - you just logged in with your account which has active devices. Remove EVERYTHING from Settings, My Devices. Open and close battery doors. Use Add Device on the Devices tab to add the base and sync the cameras. Be sure to only briefly press the base sync button - don't hold it.
-
Apple HomeKit
1 -
Arlo Mobile App
372 -
Arlo Pro
27 -
Arlo Pro 2
1 -
Arlo Pro 3
2 -
Arlo Secure
1 -
Arlo Smart
89 -
Arlo Ultra
1 -
Arlo Web and Mobile Apps
6 -
Arlo Wire-Free
10 -
Before You Buy
1,189 -
Discovery
1 -
Features
207 -
Firmware
1 -
Firmware Release Notes
119 -
Hardware
2 -
IFTTT
1 -
IFTTT (If This Then That)
48 -
Installation
1,402 -
Installation & Upgrade
1 -
Online and Mobile Apps
1,266 -
Partner Integrations
1 -
Security
1 -
Service and Storage
563 -
Smart Subscription
1 -
SmartThings
39 -
Software & Apps
1 -
Troubleshooting
7,196 -
Videos
1
- « Previous
- Next »