Arlo|Smart Home Security|Wireless HD Security Cameras
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JalmWouters
Tutor
Tutor
‎2019-08-11 11:53 PM

I've bought an Arlo Pro addon camera to connect to my current setting of an Arlo Pro base station and 4 Arlo (not pro) camera's. The Arlo Pro doesn't sync with the base station, and I've tried everything I could find online here (resetting the base station, powercycling, connecting the new camera with battery, with battery with power connected, without batterij with power connected etc., powering off and powering router off etc.) but nothing works. Had to re-sync all my other camera's after the base station reset, and they synced right away. The base station is running the latest firmware according to the app (1.14.02_2776)

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ShayneS
Arlo Moderator
Arlo Moderator
‎2019-08-13 02:48 PM

Hi @JalmWouters

 

  Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support

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