Arlo Pro 4 camera system green screen of death

[racinfanatik3]

I just received a forced version upgrade.  Before upgrade I got a green screen a lot but it went away and cameras worked.  After update when you bring up cameras they show last picture taken, when you hit live they go to a green screen and never go back to a picture but they have the 3 dots occasionally appear on the screen like it is updating picture.  All my recordings only show a green screen even recordings before the update.  I followed procedure for removing cameras, then I removed batteries from cameras then replaced them.  I reset base station and re-installed cameras to system.  No change, still have green screen of death when ever i hit live and still recording green instead of what camera sees.  HELP!

[TomMac]

What device are you using to display?  ios, android, pc ?

If an app, I would first, delete and reinstall

If no Change, then do a full reset of the base... Hold in the RESET for ten seconds till the fron leds flash and then test again ( you may have to resync cams )

[racinfanatik3]

I will try complete reset of base.  On android it says cannot play on pc it gets green screen.  I will let you know what happens....  thxs!

[racinfanatik3]

ok.... reset base station and then had to delete and resync cameras.  Same exact issue....  Green screen when I tap live and all video recorded still shows up in library but when I try to view its all green...

[racinfanatik3 · Accepted solution]

After contacting customer support via live chat, an unplug and plug back in did the trick.   I would have thought the reset would have done it too.  But no.. thanxs!  4 the help