Arlo PRO will not stay on line / difficult to sync

[Diskartcg]

Arlo support. Email to support staff
I have two cameras. One works. One goes off line about twice a week.
I was told by your tech support that the camera was too far from the base station. For the past week the camera has been within about 15 feet from the base station. It has functioned for two days before it ONCE AGAIN WENT OFF LINE.
THIS TIME THE BATTERY WAS FRESHLY CHARGED.
This camera has been problems from day one. It has, from the beginning been difficult to sync with the base. Pushing the sync button DOES NOT ALWAYS START THE SYNC PROCESS.

[jguerdat]

If you thought this would open a case for you, you're mistaken.  Use the Contact Support link at the bottom here to see your options.

[TomMac]

you may be better served by contacting directly here ; https://www.arlo.com/en-us/support/contact.aspx

[Diskartcg]

Arlo support. Email to support staff...
THIS HAS BEEN GOING ON FOR 9 MONTHS. YOU HAVE BEEN GIVING ME THE ROYAL RUN-A-ROUND AND THE PROBLEM IS NOT FIXED.
I have two cameras. One works. One goes off line about twice a week.
I was told by your tech support that the camera was too far from the base station. For the past week the camera has been within about 15 feet from the base station. It has functioned for two days before it ONCE AGAIN WENT OFF LINE.
THIS TIME THE BATTERY WAS FRESHLY CHARGED.
This camera has been problems from day one. It has, from the beginning been difficult to sync with the base. Pushing the sync button DOES NOT ALWAYS START THE SYNC PROCESS. I HAVE TRIED ALL YOUR SUGGESTIONS. THE CAMERA SIMPLY WILL NOT WORK AS YOU MIGHT EXPECT.....OR IS THIS THE WAY YOU EXPECT IT TO WORK.

[JamesC]

Diskartcg,

I see you already have a case open with the Arlo support team. I've requested an update to you case. Please refer to your open support case for new information and updates.

JamesC