Arlo|Smart Home Security|Wireless HD Security Cameras
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CELK
Aspirant
Aspirant
‎2025-06-09 06:27 AM

Hi, 

 

I bought a second-hand Arlo PRO 2. When I add it to the app it says ”This device is inactive.

To activate the device, you must have a paid subscription” and doesn't show any picture. How do I fix this?

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ShayneS
Arlo Moderator
Arlo Moderator
‎2025-06-10 01:07 PM

I have escalated your case & someone from support will be reaching out to you as soon as possible.

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