Arlo|Smart Home Security|Wireless HD Security Cameras
× Arlo End of Life Policy Notice
To view Arlo’s new End of Life Policy, click here.

Arlo Apps NOT Refreshing Snapshot When The Camera Triggers

Reply
Discussion stats
  • 3 Replies
  • 871 Views
  • 0 Likes
  • 2 In Conversation
atadpole
Aspirant
Aspirant

Arlo Apps NOT Refreshing Snapshot When the Camera Triggers on my Samsung Galaxy S8+. It was doing this but after last update quit.

3 REPLIES 3
ShayneS
Arlo Moderator
Arlo Moderator

@atadpole

 

Have you tried to reboot your base station? What version of the Arlo Mobile App are you using? Do the snapshots update on the web portal?

atadpole
Aspirant
Aspirant
2.6.4_23200 is the version of app I'm using. I have done everything, even stood on my head in a corner and NOTHING has worked. It still does not refresh the snapshot.
ShayneS
Arlo Moderator
Arlo Moderator

Due to the amount of issues described I have opened a case for you. I will contact you via private message with further information.