Alro Pro Alert issues

[KG23]

We have issues not receiving alerts/notifications for movement when the device is armed. Do I need to be completely closed out of the app when it is armed in order to receive notifications? What if I am watching one of the cameras on my Fire TV, does that block alerts since I am already viewing the camera?

[jguerdat]

I assume you want push notifications, not email ones.  To do so, the app MUST be logged in but not necessarily in the foreground. As long has you haven't explicitly logged out, push notifications will work (with the caveats that the phone settings for the app allow notifications and the notifications are set in your modes/rules). However, using live view disables motion detection and recordings so you won't get anything. I'm not up to speed on how the interaction with Fire TV works but I'd strongly suspect that live view is live view.