Arlo|Smart Home Security|Wireless HD Security Cameras
× Arlo End of Life Policy Notice
To view Arlo’s new End of Life Policy, click here.
Arlo Community

Adding 5th camera

Reply
Discussion stats
  • 1 Reply
  • ‎2023-08-04 08:44 AM
  • 301 Views
  • 0 Likes
  • 2 In Conversation
LJFI
Follower
Follower
‎2023-08-04 08:44 AM

Whenever I try to add a 5th camera to my Arlo Pro system, it recognizes the camera, but then when I bring up "device", it says, "This device is inactive.  A paid subscription is required to activate the device."  

Yet Arlo automated support says any number of cameras may be added. 

Labels:
0 Likes
Reply
Message 1 of 2
301
1 REPLY 1
jguerdat
Guru Guru
Guru
‎2023-08-05 06:48 AM

What model is that 5th camera? Any camera newer than the Pro 2 needs a subscription although any newer camera should come with a trial subscription. Do you currently have any sort of subscription shown under Settings, Subscription?

0 Likes
Reply
Message 2 of 2
276
Discussion stats
  • 1 Reply
  • ‎2023-08-04 08:44 AM
  • 302 Views
  • 0 Likes
  • 2 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.