After 2020, a lot of web browser are going to stop supporting flash. I'm wondering if Arlo will be able to work around this or will Arlo video only be supported on andriod or ios devices?
HTML 5 is been around for awhile now, I would think Arlo would have a solution for this, but who knows.
So StephanB. Read this from Arlo,
So it DOES kill your battery!!
You are misunderstanding that article.
Cloud activity zones don't affect your battery life at all. They don't increase it, they don't decrease it.
But they do hide the amount of video recording that is happening, so if you just look at the amount of recording you won't have a good idea of how much the cameras are working.
What is the point of the Activity Zone if the camera just ignores it!? This is super frustrating!
Cloud activity zones don't affect battery life at all - they neither improve it, nor hurt it.
What they can do (when working) is reduce the number of recordings and notifications that you get.
But the only way to improve the battery life is to re-aim the cameras so they aren't always being triggered by the flag.
Young female living alone- I purchased a Arlo pro 2 camera set for outdoor use for front and back door. Had them professionally mounted, I sit on the bannister to change the battery when I have to- bit sketchy but back door low activity battery lasts long. Front door high activity facing busy street and sidewalk (not within activity zones....) battery dies within a day or so because of this issue.....
Activity zones are not working, I contacted customer service MUTIPLE times. I called and spoke to someone with a rooster in the background( -_- ?) I deleted camera, re synced deleted activity zones and did on my chrome book through the website, and on my iPhone with most recent IOS and app....
I have adjusted motion detection doesn’t help either. I have communicated this to them but they keep sending the same request. Is anyone else experiencing this ? I truly like these cameras and knew people who had success with them but I paid far too much for them to not want to return them if they’re not going to work and my amazon return window is in 2 days ... I don’t want to give up hope but ....
So I’m hoping maybe someone has a solution or advice.
Thank you in advance.
Did you read this thread? It is a known fact that the Activity Zones are not working. I have been told this by 3 Arlo staff. And they do not have a timeline on when it MIGHT get fixed. I have had a case pending for over two months now. No results yet!
I think they do it in a hope that we get confused and forget what we were complaining about.
It would not surprise me.
The fix is only thru software changes... we here have no control over when fixes come out.
Morse is faster than texting!
I too have the same problem with the Cloud Arlo Smart Premier Activity Zones - All motion (regardless of where the activity zones are - and I have tried squaring them off, making them as small as possible / away from a busy street) is reported. Yesterday I got ~140 notifications (all but 10 outside of the Cloud Activity Zones). This needs to be fixed ASAP. I have an incident open as well - but they keep telling me to follow the positioning and activity zone set up instructions (which I have multiple times). I will stay on top of it and continue to provide screenshots and information until this is fixed. I travel for work constantly and need to "filter out" the traffic stuff. Should noted my Ultra is hooked into a solar panel (which I know does not have any effect, but thought I would throw that out there). Motion sensitivity has been dialed back to 65 (but does not seem to care about the cars). My Video Doorbell has the same issue (which is wired obviously), so I know this is a cloud issue / Arlo Smart issue.
Get a service claim started and follow up on them. Arlo won’t follow up with you, at first. I found that out with my claim for the very same issue.
It took ME several calls TO THEM before they admitted that my “data was not processed properly “. I had to resubmit videos for them to carry on, or perhaps that was a stall?
And I was also informed that the faulty activity zones are a known issue only after a few phone calls. So people, don’t let them waste your time with the whole “unpair/repair/delete/pair again” dance. They should be honest right up front that they have a big problem and they don’t know when, OR IF, it will get fixed.
OR...tell us it will never work on battery powered cameras and send us all FREE AC power adapters. It seems like on AC power the zones work well.
Having now seen reference to this going back a few years, I wonder if it ever worked like it’s designed to. If this is the case it’s false advertising on Arlo’s part. If it’s intermittent then they need to hire new, smarter, technicians who will be capable of fixing it once and for all.
Sorry to go on and on but I really feel ripped off with the whole situation. And being stuck with an expensive purchase really makes it worse.
If they are truly working on fixing this wide spread issue, and it looks to them like it will take some time (as Fitz, my contact guy told me) they should be updating their customers on some sort of regular bases. But instead they just leave us in the dark.
If it can’t be fixed, fine. Tell us and adjust the pricing of the Smart Plans accordingly.
Something. Arlo, do something!
I have been using Arlo for years now and I can say I am officially over their excuses and promises. Their features have worked spotty at best and usually not at all. The worst non-functional feature that is most important to me is the Activity Zones. I have tried multiple cameras all with Smart subscription and they all have issues or don't work at all. It's funy how there are tons of options yet none really work.
I hope this post stops one person from purchasing any or more of their faulty products to save them the frustration that I have endured.
Moving on to better products....NEXT!
I have gone round and round with these people on several occasions with a variety of issues. One time I did get an actual resolution (was sent a replacement camera). That was my one and only success though and honestly, though I do appreciate everyone's help here, Arlo relying on the community of disgruntled customers to solve problems is a horrible way to run a business. Try to get a hold of someone there, probably NOT going to happen and if it does, will be no help at all. "support" was NOT great before they were sold but now that it is run (and I use the term "run" very loosely) by another party, forget it. Everytime I get an answer from Arlo they ask me all the same system questions which is valid and everytime the answer is, replace my router, uninstall the base station and all the camera's and re-install the entire system over again like it's new. Are you kidding me?? That is not troubleshooting, that's troublemaking if you ask me and a very sad excuse for support. It seems that "run" is what they hope their customers will do right to another service provider. Once a week, literally, once a week I have to do something with this system to troubleshoot an issue. I wish you luck with a new system, I am headed there very soon.
Arlo deployed a cloud update enhancing Activity Zone accuracy. This should improve the experience for users reporting symptoms of motion detection alerts and recordings occurring outside of their defined Activity Zones. We are continuing to monitor Activity Zone behavior and will provide additional enhancements in the coming weeks.”
I just checked again tonight. Activity Zones still don't work. I cancelled my subscription until this is fixed. Cameras are nothing but boat anchors without being able to arm them. BTW, support so far has no information for me. I keep getting the run around.
Ref case 41693924
Arlo Mobile App
Arlo Pro 2
Arlo Pro 3
Arlo Web and Mobile Apps
Before You Buy
Firmware Release Notes
IFTTT (If This Then That)
Installation & Upgrade
Online and Mobile Apps
Service and Storage
Software & Apps