Account Access

[pleaseHelp12]

I signed up for Arlo using a school email address. When I graduated they change the email to an alumni address and you lose access to that email. This was not an issue until I upgraded to a new iPhone and the device is not recognized. There is no way for me to log into my account. I can't find a number to call, the chat bot told me im not entitled to speak to an agent, even though I pay a monthly fee. Right now I can't access my cameras, or do anything with my live dashboard.

[BrookeN]

Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.