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Aspirant

Access token Has Expired

Why do i keep getting Access token has expired. When this comes up i have to either delete the app and reinstall it or change my password. It wont even accept my fingerprint

Model: VMC4030 | Arlo Pro Wire-Free Camera
Message 1 of 14
Arlo Moderator

Re: Access token has expired

Doormaster2008,

 

What device are you using when you experience the issue?

 

The Arlo development team is currently investigating this issue. We will provide an update as soon as we have more information to share with the community.

Message 2 of 14
Aspirant

“Acess token is expired”?

I've seen the official answer for this. I have no idea what "stringify" is or how to reset "things". Every few weeks I can't log in due to this problem . The only thing I can find to resolve it is to change passwords. This is highly annoying. How do I stop this?
Message 3 of 14
Aspirant

Re: Access token has expired

I have the same problem quite freqently. It tells me that the password I am using is incorrect. When I reset the password but use my old password it tells me that I must use a different password to the old one, ie, my old password was actually correct. This is on my phone app. But on the computer we have a slightly different problem all day long - I wanted to use the arlo to monitor people coming in and out of the building, but it keeps logging out. 

Model: VMC3040 | Arlo-Q HD with Audio
Message 4 of 14
Arlo Moderator

Re: Access token has expired

@HilaryB,

 

  Have you tried contacting customer support regarding this issue? I have attached the link below for you - Arlo Tech Support

Message 5 of 14
Hero

Re: Access token has expired


@HilaryB wrote:

I have the same problem quite freqently. It tells me that the password I am using is incorrect. When I reset the password but use my old password it tells me that I must use a different password to the old one, ie, my old password was actually correct. This is on my phone app. But on the computer we have a slightly different problem all day long - I wanted to use the arlo to monitor people coming in and out of the building, but it keeps logging out. 


The log out after 30 minutes on the website in normal. This system isn't designed to be used for 24/7 monitoring. It's an activity to trigger recording system. If you have an Arlo Q, Q plus, Pro 2, or baby cam you can buy the CVR plan which will allow you to record 24/7 to the cloud, but again that's recording 24/7 not live viewing.

Message 6 of 14
Aspirant

Re: Access token has expired

Android samsung s6 phone and samsung tablet
Model: VMC4030 | Arlo Pro Wire-Free Camera
Message 7 of 14
Aspirant

Re: Access token has expired

@Doormaster2008 wrote:
Android samsung s6 phone and samsung tablet

Not sure what the reference to Samsung is meant to be - I have a Moto phone. The support number is in the US, and I live in NZ. 

Message 8 of 14
Guru

Re: Access token has expired

Use the pull-down to get numbers for other countries.

Message 9 of 14
Initiate

Re: Access token Has Expired

@jguerdat

I have the same problem.   It has happened on multiple platforms (multiple models of phones and tablets and PC/web interface).  It happens with regularity that I get the expired token error.   This is a major design flaw by Arlo. 

 

This morning I got an alert on my driveway camera.   I viewed it but the camera was too slow to record, so it didn't see anything.  So, being pre-dawn hours, I locked my phone and tried to go back to sleep.   A few minutes later I hear something outside and get a notice of something at my front door.  I go back to the app to look.   Password token has expired!  

 

Instead of getting to immediately see who or what has moved from my driveway to my door in the pre-dawn hours, I get to go through this complicated guessing game to try to reset my password because that is the only thing that has worked to get back in once the system goes into this failure state.   This is a legal liability for Arlo.  Not being able to view cameras in a timely manner could mean calling 911 in time or not. 

 

But, no, I have to go to the web interface, click the forgot password, even though I didn't forget the password, it's just not working any more.  I have to open my email, click that link, and then change the password.   Mind you, I can't seem to reuse any password I've ever used before, so it takes me a little bit to come up with another password I'll remember.  All the while, you know, fumbling due to adrenaline as I wonder what that noise is at my front freaking door.  STOP WITH THE EXPIRING PASSWORDS!!!!  That's ultimately what this expired token is.   Passwords forced to expire due to poor application design/engineering.

 

Between that and the proprietary wireless setup that prevents me from using wi-fi extenders to be able to fully cover my property (second design failure by Arlo) I'm just about convinced to find a new, more reliable and more intelligently designed camera system.  This password token thing is pretty much the last straw.   I don't want to be in danger because Arlo engineers think they know better how to handle passwords than me, a 20+ year veteran Information Technology professional.   Arlo needs to fix this, and fix it immediately.  Change the password requirements and push the settings to all accounts urgently.

Model: VMC3030 | Arlo Wire-Free Camera
Message 10 of 14
Aspirant

Re: Access token has expired

That's a waste.  We have to pay to get Arlo to fix a problem they created.

Message 11 of 14
Guru

Re: Access token has expired

Paying Arlo does nothing - it has nothing at all to do with the problem.

Message 12 of 14
Aspirant

Re: Access token has expired

My point is that calling support to fix a problem that should not exist in the first place, and then having to PAY Arlo to fix a problem they created it, is not a "fix."   So far, it looks like this is a deliberate and common software glitch which Arlo won't fix and doesn't care to. 

Message 13 of 14
Guru

Re: Access token has expired

Who is charging you? Arlodoesn't so it sounds like you need to read the FAQ here on bogus "support" websites.

 

Try this instead:

 

https://www.arlo.com/en-us/support/contact.aspx

Message 14 of 14