ARLO WILL NOT LOAD

[HappyRomance9]

Hello,

I have arlo cameras in my retail store. The Arlo login page will not load on any of my computers at either store, my home, or on my phone (android) and my granddaughters phone (iphone). Does anyone have any idea why this will not work? Chrome is up to date, arlo apps are up to date, we have reset the base station and still nothing. When we try to load the login page, it just sits there and eventually times out. this seems like an issue on Arlo's end. Any suggestions and help would be greatly appreciated.

[jguerdat]

How did you set up the system if there's no way to login? What are the LEDs on the base showing?  This is very odd that nothing works anywhere. Even if you had removed the system, you'd still be able to log into your account.

[HappyRomance9]

That's just the problem, we were able to login until last thursday. We've had it set up for months. The LEDs are lit up as they are supposed to be. I believe the cameras are working fine but it's the login we are having problems with. That's why I'm asking for help here, we also find it odd. 

[steve_t]

Can you login via the app? 

[jguerdat]

He says they'vetried both iPhone and Android. I would try restarting both phones and reinstall the app. When trying the app, try both WiFi as well as cell service. If we can make that work, the rest should be easier.

[steve_t]

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@jguerdat wrote:

He says they've tried both iPhone and Android. I would try restarting both phones and reinstall the app. 

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Oops. Reading fail

[JamesC]

HappyRomance9,

I've not seen any trending issues with users unable to access the login page. Are you still experiencing this behavior?

JamesC