ARLO PRO stopped recording

[Innov8]

Hi, 

I purchased arolo pro wire-free camera with my parents a few days ago. It was easy to install and everything worked fine for a few days. However it stopped recording as of today and we really need it because the same trespasser is back after a few days... Can someone please help?

Thank you

[jguerdat]

Open a case with support using the Contact Support link at the bottom here.

[Innov8 · Accepted solution]

Thanks. It started recording again after i deleted the device and reinstalled it again. We caught his 'glowing' body as he fidgets with our new security camera... Police came but they couldn't see his face... he's wearing some kind of reflective material.