Arlo|Smart Home Security|Wireless HD Security Cameras

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racer734
Guide
Guide

Hi Everyone,

 

I am having trouble connecting to my cameras through my phone app.  The app says all the cameras apperar to be offline.  The base stations lights are all green and it appears to be connected to the internet.  Our internet and cable recently went out for almost a day due to weather issues (flooding), and ever since it came back on, they havent worked.  I powered down everything and restarted it, but nothing changed.  All of our other electronics are working online, but the arlo.  Any help would be appreciated.

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racer734
Guide
Guide

Problem solved!  I had to remove the base station and cameras from the app, then re-add them!  Everything is back to normal:)

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14 REPLIES 14
TomMac
Guru Guru
Guru

First thing is to test it on a computer to see if it's the phone or system.

 

https://arlo.netgear.com

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Morse is faster than texting!
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racer734
Guide
Guide

When I log on from the computer it says the same thing:(

jguerdat
Guru Guru
Guru

Reboot the base. Any different?

racer734
Guide
Guide

@jguerdat wrote:

Reboot the base. Any different?


No different after the reboot...  Im at a loss

jguerdat
Guru Guru
Guru

What are the LEDs on the base showing?

racer734
Guide
Guide

@jguerdat wrote:

What are the LEDs on the base showing?


They are showing all green.

jguerdat
Guru Guru
Guru

ARe you getting any videos recorded? ABout all I can suggest is to reboot your modem, router and base, in that order, even though you said you've already restarted everything.  If still hosed, open a case with support:

 

https://www.arlo.com/en-us/support/contact.aspx

racer734
Guide
Guide

No luck with that either, thank you so much for your help.

racer734
Guide
Guide

Problem solved!  I had to remove the base station and cameras from the app, then re-add them!  Everything is back to normal:)

jazz_sidhuz
Aspirant
Aspirant

Hi,

our base station is offline though the internet is working effectively.

somone help!

jguerdat
Guru Guru
Guru

What are the base LEDs showing? Have you tried logging out and back in? Are you getting recordings? Have you rebooted the base?

jibbsea6371
Aspirant
Aspirant
 
50CalSyco
Aspirant
Aspirant
Worked for me...don’t know what hell happened.
50CalSyco
Aspirant
Aspirant
Worked for me...don’t know what hell happened.... Thanks