4000 base station

[Joanell]

My 5 cameras disconnected from the internet.

I've tried EVERYTHING to reinstall the 4000 base station, but it could not be "discovered" 

[StephenB]

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@Joanell wrote:

I've tried EVERYTHING to reinstall the 4000 base station, but it could not be "discovered" 

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Did you try the reset procedure?

• https://kb.arlo.com/1057976

Did you try onboarding again using your phone?  A PC (my.arlo.com)?  Both?

[Joanell]

yes, ... cell and laptop...

done the factory reset numerous times

still can't discover any arlo products

[StephenB]

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@Joanell wrote:

yes, ... cell and laptop...

done the factory reset numerous times

still can't discover any arlo products

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What is the LED status of the base?

• https://kb.arlo.com/000039100/What-do-the-LEDs-on-my-Arlo-SmartHub-or-Base-Station-mean

[Joanell]

The left and center lights are a solid green, the right light is a solid yellow

[StephenB]

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@Joanell wrote:

The left and center lights are a solid green, the right light is a solid yellow

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Is the PC you used for onboarding connected with ethernet or wifi?

Are you seeing the base station in your router's attached device list?