30 Day Video Playback

[AB23col]

Just recently Purchased the Arlo Smart Subscription, The base one for 2.99 per camera. It says it comes with 30 Day video playback. All i can see is when My cameras pick up motion. Is there a way to go back and View a entire days worth of Video? and if so where do i go to view it?

[jguerdat]

I suspect that you just get 30 days worth of library storage. What were you expecting?

[AB23col]

Thought the 30 Day Video Playback meant it was consecutive 30 days of footage, instead all i can see is clips of when my cameras detect movement. which is fine but i want to be able to view the whole day if need be

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@jguerdat wrote:

I suspect that you just get 30 days worth of library storage. What were you expecting?

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[jguerdat · Accepted solution]

For that you need to subscribe to the CVR service which requires the cameras to be plugged into AC power.

[lkennedy]

So,

I'm looking for something that was not picked up by the camera today in a notification.  Is there a way to go back and look at today's recordings?  We pay the subscription cost, I feel that this should be included.  Also, a lot of things  are not detected by our cameras.  If playback is not an option, what are we paying for?

[ShayneS]

Hi @lkennedy

Did you check the web browser & Arlo app? Do you have CVR enabled or a smart subscription active?

[lkennedy]

I checked the web browser and arlo app.  I have smart subscription active.  I'm unaware of CVR.

[ShayneS]

I would suggest contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support