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2.5.1 app on Samsung S8+ keeps stopping

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Jshupe
Aspirant
Aspirant

The Android app will not stay running on my Samsung S8+ after updating to 2.5.1.  Installed app and reinstalled multiple times and also restarted in between uninstalls.  As soon as I log in using password or fingerprint the app stops and I get notification from Android stating such.  Can't get past the cameras attempting to load before the app crashes.  

6 REPLIES 6
Streak2
Master Master
Master

Try and go to settings, applications, Arlo, storage and clear the cache.

I just installed on my S7 Edge running Android 7.0 with no problem.

Jshupe
Aspirant
Aspirant
I've tried that and still get the same results. "Arlo has stopped"
JamesC
Community Manager
Community Manager

Jshupe,

 

Do you have any other devices that you could try logging in with to see if you experience the same behavior? Is this only happening on S8+?

 

JamesC

Jshupe
Aspirant
Aspirant
It works on my wife's Moto Droid.
Jshupe
Aspirant
Aspirant
Odd thing is that Push notifications are working on the S8+, just can't open the app to see it.
JoeCymru
Virtuoso
Virtuoso

Something that has worked for me in the past when I have done a manual uninstall, reinstall and it screws things up on my S8+:

Uninstall Arlo app Setting>Apps>Arlo. Only on your phone. Do not do any uninstall at Google Ply Store.

Power cycle your phone

Go to Settings>clouds and accounst>backup and restore.

At the bottom on Google automatic updates (for app reinstall), toggle that off. You can turn back on later

At top on Samsung account do a backup. 

Then do a restore.

Neither of these will take long if you are in a decent wifi area.

Now go to Play Store and install Arlo.

Some of these moves may be superfluous but I like to cover all bases.