1 Camera stopped recording motion - EOL - What are my options to troubleshoot?

[McBrutal]

Hi Arlo Community 

I have a 3 camera set of Arlo Pro's - I know they are in EOL stage, so hopefully someone can assist with a work around.

1 camera recently stopped recording motion. - It does however run a manual live recording.

Steps I have taken:

1. Factory reset on base station

2. Reset cameras and resynced

3. Held down the sync button for 20 seconds

Any other nifty ideas? Or am I now stuck with a dud?

Thanks

[StephenB]

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@McBrutal wrote:

1 camera recently stopped recording motion. - It does however run a manual live recording.

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Try the motion detection test on that camera, and see if it responds.

If you use a camera skin, you might also try removing it.

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@McBrutal wrote:

Or am I now stuck with a dud?

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It could still have some utility, even if the PIR sensor has failed.  If another camera covers the same area, you can cross-trigger, so both record (from different perspectives) when motion is detected.

[McBrutal]

So the motion detection test doesn't work 😞

Is there a way to hard reset / factor reset the camera?

How can I link the camera with another to cross trigger? I don't recall seeing that as an option with arlo pro's

[StephenB]

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@McBrutal wrote:

So the motion detection test doesn't work 😞

Is there a way to hard reset / factor reset the camera?

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I don't know of one (and Arlo hasn't published a procedure).

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@McBrutal wrote:

How can I link the camera with another to cross trigger? I don't recall seeing that as an option with arlo pro's

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It's done in the mode.  You can test it with a custom mode if you like (assuming you have the "Library" interface).  Create a rule for the camera that is triggering, and then add a second device to that rule when you get to the recording step.  (You can of course also add the 2nd camera by editing an existing rule).