Credit card charged. Nothing.

[666666]

On Jan 16 2026 my credit card was charged $215.86.  I have received nothing from Arlo, Fed Ex or anyone.  Right now I am out the money with nothing to show for it.  Have been a Arlo customer for a long time.  This is the first time any problem like this has occurred.  Enjoy your product.  Just looking for resolution on this problem.  Thank you.  

[ShayneS]

Hi @666666 

Thank you for bringing this to my attention. I've escalated this to the appropriate team, and someone will be reaching out as soon as possible.