Arlo Community

California

Reply
Discussion stats
  • 4 Replies
  • ‎2026-03-21 02:51 PM
  • 490 Views
  • 0 Likes
  • 3 In Conversation
Cge
Aspirant
Aspirant
‎2026-03-21 02:51 PM
  • PRO6 cameras turn on when motion detected but will not record feeds. Run Wi-Fi scans and are connected. What to do now?
0 Likes
Reply
Message 1 of 5
490
4 REPLIES 4
StephenB
Guru Guru
Guru
‎2026-03-21 03:08 PM
@Cge wrote:

PRO6 cameras turn on when motion detected but will not record feeds. Run Wi-Fi scans and are connected. What to do now?

Are the cameras in a subscription plan?

0 Likes
Reply
Message 2 of 5
486
Cge
Aspirant
Aspirant
‎2026-03-21 03:41 PM

Purchased the cameras March 5. I was under the impression there is a 30 dau trial. What happened to that?

0 Likes
Reply
Message 3 of 5
483
StephenB
Guru Guru
Guru
‎2026-03-22 05:20 AM
@Cge wrote:

Purchased the cameras March 5. I was under the impression there is a 30 dau trial. What happened to that?

There is a 30 day trial.  But worth making sure the cameras are in a subscription plan.

0 Likes
Reply
Message 4 of 5
463
BrookeN
Arlo Moderator
Arlo Moderator
‎2026-03-24 07:37 AM

Are you still seeing this same behavior? 

0 Likes
Reply
Message 5 of 5
451
Discussion stats
  • 4 Replies
  • ‎2026-03-21 02:51 PM
  • 491 Views
  • 0 Likes
  • 3 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.