unable to setup my Pro 5 2K cameras I have just purchased from Amazon
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi , It seems like I am unable to setup my Pro 5 2K cameras I have just purchased from Amazon. Arlo Secure app is not even giving me an option to select one. Only Pro 4 is available as latest hardware. Can someone help. Arlo Pro 5S 2K
- Related Labels:
-
Arlo Mobile App
-
Installation
-
Troubleshooting
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Where are you located? I would expect the Pro 5 to be available worldwide by now. Make sure you have the latest app since old ones won't support new devices.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I am located in Jersey , Channel Islands- which is kind of part of UK. There is nothing mentioned on Arlo’s website or Amazon about any geographical limitations hence my surprise and disappointment.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
The "kind of" may be the issue. This FAQ details where subscriptions are available but I can't be sure of more unusual locations such as yours:
https://kb.arlo.com/000062249/Where-is-Arlo-Secure-available
Did you reboot the phone and reinstall the app?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
@GCJersey wrote:
I am located in Jersey , Channel Islands- which is kind of part of UK. .
"Kind of" being the key phrase. I think this is similar to a US territory, so subscriptions might not be available there.
Do you have other Arlo cameras?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Just Pro 5s.
It’s not even about the subscription plan. I am jot even able to add the can to the app itself. All other Pro models are listed thou.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Yep. I have restarted the phone several times and that didn’t help.
-
5s
1 -
Accessing Local Storage
2 -
Accessing Local Storage.
1 -
Activity Zones
1 -
App
1 -
Arlo Cameras
1 -
Arlo Mobile App
1 -
arlo not working
1 -
Arlo Pro 2
1 -
Arlo Pro 5
8 -
Arlo Pro 5S 2K
4 -
Arlo Secure
1 -
Arlo solar panel
1 -
ArloPro5
2 -
audio
3 -
Automation
1 -
Before You Buy
2 -
Blinking
1 -
Cable Length
1 -
Charging
1 -
charging unit
1 -
Clicking sound
1 -
cloud storage retention
1 -
Costa Rica
1 -
dashboard
1 -
detection
1 -
drained battery
3 -
Firmware
1 -
Firmware Update
1 -
Installation
1 -
internationl usage-abroad help
1 -
live stream
1 -
Live view
1 -
low power mode
1 -
Magenta screen
1 -
metal barns
1 -
Motion Detection
2 -
Night vision
2 -
No recordings
1 -
No Recordings with Activity Zones
2 -
Online and Mobile Apps
1 -
Online Web
1 -
Pro 5s
2 -
Risoluzione dei problemi
1 -
Routine
1 -
Smart Subscription
1 -
Table Top Mount
1 -
Troubleshooting
5 -
Videos
1 -
VMB4000
1 -
Wifi connection
1 -
Wifi loading
1 -
wind
1 -
wireless
1 -
Zones
1
- « Previous
- Next »