unable to setup my Pro 5 2K cameras I have just purchased from Amazon

[GCJersey]

Hi , It seems like I am unable to setup my Pro 5 2K cameras I have just purchased from Amazon. Arlo Secure app is not even giving me an option to select one. Only Pro 4 is available as latest hardware. Can someone help. Arlo Pro 5S 2K 

[jguerdat]

Where are you located? I would expect the Pro 5 to be available worldwide by now. Make sure you have the latest app since old ones won't support new devices.

[GCJersey]

I am located in Jersey , Channel Islands- which is kind of part of UK.  There is nothing mentioned on Arlo’s website or Amazon about any geographical limitations hence my surprise and disappointment. 

[jguerdat]

The "kind of" may be the issue. This FAQ details where subscriptions are available but I can't be sure of more unusual locations such as yours:

https://kb.arlo.com/000062249/Where-is-Arlo-Secure-available

Did you reboot the phone and reinstall the app?

[StephenB]

---

@GCJersey wrote:

I am located in Jersey , Channel Islands- which is kind of part of UK. . 

---

"Kind of" being the key phrase.  I think this is similar to a US territory, so subscriptions might not be available there.

Do you have other Arlo cameras?  

[GCJersey]

Just Pro 5s. 
It’s not even about the subscription plan. I am jot even able to add the can to the app itself. All other Pro models are listed thou. 

[GCJersey]

Yep. I have restarted the phone several times and that didn’t help.