local storage

[SouperGuy]

I recently upgraded my Arlo to the 5S Pro with a 4540 base station.  Once the free trial was over, I set up my base station to record videos locally.   I set up everything properly on my base station and my modem for Port Fowarding and it has never worked.

On June 18, 2025, I finally contacted Arlo support, and they told me I need to contact my internet provider to request permission for traffic to be allowed through the external port that is define by the Arlo Secure App.  Well, I did that and nothing has changed.  

However, ever since I contact Arlo support and they asked me for my base station SIN number, now I cannot even download local videos from my home.  I was always able to do that and since I contacted Arlo support, I now have a useless security system that does not download any videos.   When I contacted Arlo support, they said they did not do anything, but I don't believe them.  

I don't know if anyone else has had this issue and provide a suggestion, but at this point, I feel I wasted a lot of money to "upgrade" as the old Arlo system worked much better.  I get the feeling they are doing this to get people to pay for a plan.  I will keep trying to fix this issue but if I cannot, I will trash this system and go to something else other than Arlo.

[jguerdat]

Have you tried both using the Local setting in Feed as well as looking in the hub's settings under Storage Settings to see if the videos are there? Is a VPN in use? If so, disable it. Do you get an error message?

It may be worthwhile to reboot the hub to see if that helps.