VMB4540 will not connect to network

[WW1776]

I am trying to connect a VMB4540 Hub to my network to add additional cameras, Arlo Pro 2's. My current Base Station VMB4000, has been up and running for years without any issues. Can these two items run together or will I always run into connectivity issues. My PC will not find the VMB4540.

[StephenB]

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@WW1776 wrote:

 My PC will not find the VMB4540.

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Are you seeing it in your router's attached device list?

[WW1776]

Yes it's there.

[WW1776]

I explained this incorrectly. The VMB4540 is listed in my network list but the Arlo app can't find it to add to my devices.

[StephenB]

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@WW1776 wrote:

I explained this incorrectly. The VMB4540 is listed in my network list but the Arlo app can't find it to add to my devices.

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Is this a used smarthub?  Or a new one?

Have you tried using a PC (my.arlo.com)?

[WW1776]

This is a brand new smarthub purchased from Arlo and I am running everything on a PC. The VPN is also turned just for good measure.

[StephenB]

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@WW1776 wrote:

The VPN is also turned just for good measure.

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Turn if off during the install.  It gets in the way of discovery.

[WW1776]

I've tried the VPN on and off. Same results, no connection. 

[StephenB]

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@WW1776 wrote:

I've tried the VPN on and off. Same results, no connection. 

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Did you also try the phone app?

[WW1776]

No, that didn't work either. Used the app on my Android phone, VPN off. The smarthub has a blue light showing.

[StephenB]

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@WW1776 wrote:

No, that didn't work either. Used the app on my Android phone, VPN off. The smarthub has a blue light showing.

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I'm tagging the mods - @BrookeN , @JamesC , @ShayneS - as they can create a support ticket on your behalf.

Another path is to exchange the smarthub with the seller.

[WW1776 · Accepted solution]

StephenB,

Thank you for your time and advice, and for moving this along.

[BrookeN]

I have created a ticket for support to reach out to you regarding your VMB4540. Support will reach out to you as soon as possible.