Schedule error - 1 hour off

[Rusty-Alvin]

Hi there I have a weird glitch that seems to involve software, but it has resisted solution. Arlo support has no useful opinions about what might be happening.

One day each week, my schedule switches precisely 1 hour early to my nighttime lockdown mode. Instead of moving to Arm Away at 8:30pm, it switches at 7:30pm (sometimes 7:31pm).

I have suddenly realized it's always on Friday.

This is for my office so you can tell me it's cute, my office system is trying to tell me to go home at 7:30pm, but otherwise, there is no obvious reason this would happen.

I tried to upload a photo of my schedule but this system is screwed up and won't display images.

It's simple, though:

Morning soft opening - 6:00am Everyday (triggers ArmHome Mode)

Morning opening - 7:45am weekdays (triggers StandBy Mode)

Evening lockdown - 8:30pm Everyday (triggers ArmAway Mode)

That's it!!

Yet that "evening lockdown" mode triggers at 7:30pm instead of 8:30pm on Friday night.

I have actually wiped the schedule and rebuilt it, with the exact same effect.

Anyone else have quirky misfires of the schedule like this?

[BrookeN]

Are you still seeing this same behavior with the schedule being off by a hour. 

[Rusty-Alvin]

Hi there - YES.

I write to you on a Friday after posting that this happens every Friday, and only on Friday.

On this particular Friday, the system armed exactly one hour early, setting off the alarms while I was sitting at my desk, treating me like an intruder.

It's the only day of the week but it always happens. My schedule does not have anything different for Fridays.

[BrookeN]

Did you see this same behavior on your other location as well?

 I did send this information onto our development team who is investigating the behavior you are seeing.

[Rusty-Alvin]

This error only happens in one location. Every single Friday, the nighttime "arm away" schedule triggers one hour early. This happens even though the schedule is simply set to move to "arm away" at 8:30pm "Everyday."

In practice, this schedule functions properly on 6 out of 7 days, but not "Everyday." It is always messed up on Fridays. Still.