Problem to use ARLO in Brazil

[Romulodepaula]

I have had an Arlo camera system since 2017 with a VMB4000 base station, including 3 Pro cameras and 3 Arlo Essential XL Spotlight Cameras. My system works perfectly.

Now, in April, I purchased 3 additional Pro 5S 2K cameras, and unfortunately, they do not work. I did some research before buying them, and according to the website, they were listed as compatible.

I’ve tried several ways to connect them, both using the VMB4000 base station and directly via Wi-Fi, but nothing works.
The problem is that the Pro 5 camera does not appear in the options to add to the app. And when I try to install without the base, connected to a 2G network, it beeps when I scan and does not find the camera.

so I can't use the camera.

I live in Brazil and I’m unable to return them. I also don’t have a subscription. So I can't use the camera and I can't go back to the US to return it.

Could you please help me resolve this issue?

[ShayneS]

Hi @Romulodepaula 

Thank you for your interest in the Arlo Pro 5s. Currently, this camera isn’t available in your country because Arlo subscription plans aren’t yet supported in your region. We’re always working to expand availability, and you can check the latest list of supported countries here

[Romulodepaula]

When will ARLO fix this problem for use anywhere in the world?

[ShayneS]

Hi @Romulodepaula 

Thank you for your interest in the Arlo Pro 5s. Currently, this camera isn’t available in your country because Arlo subscription plans aren’t yet supported in your region. We’re always working to expand availability, and you can check the latest list of supported countries here